Question 1

What is your lead time?

Accepted Answer

Delivery time is confirmed based on specifications, quantity and production schedule.

Question 2

What materials do you use?

Accepted Answer

We use high-quality polyester monofilament from reputable suppliers.

Question 3

Can you provide samples?

Accepted Answer

Yes, we can provide samples for quality evaluation. Please contact our sales team for details.

Question 4

Do you offer custom solutions?

Accepted Answer

Yes, we specialize in custom dryer fabric solutions tailored to your specific machine requirements.

Question 5

What is your quality guarantee?

Accepted Answer

We provide comprehensive quality assurance with ISO 9001 certification and 6S management system. Products undergo inspection before delivery.

Question 6

What are your payment terms?

Accepted Answer

Standard payment terms are T/T 30% deposit, balance before shipment. We also accept L/C at sight for larger orders.

Question 7

Do you provide technical support?

Accepted Answer

Yes, our technical team provides comprehensive support including fabric selection, installation guidance, troubleshooting, and performance optimization.

Question 8

What is your minimum order quantity?

Accepted Answer

Minimum order quantity varies by product type. Standard MOQ is typically 1 piece for most products. Please contact us for specific requirements.

Question 9

Can you provide OEM services?

Accepted Answer

Yes, we offer OEM manufacturing services for customers who require private labeling or customized packaging.

Question 10

What certifications do you hold?

Accepted Answer

We hold ISO 9001:2015 (Quality Management), ISO 14001:2015 (Environmental Management), and ISO 45001:2018 (Occupational Health & Safety) certifications.

FAQ